Terms & Conditions

General Terms & Conditions

1. The Intro Offer (valid for 14 days) is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. Clients found to be buying the Intro Offer more than once will be suspended and charged any additional class costs they may have incurred.

2. Cancellations made -10 hours prior to class start time will forfeit that session. No-shows and absences will forfeit that session. Unlimited members will incur a $10 fee for all classes they’re marked absent or they cancelled within 10 hours of class. 

3. Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.

4. Owners and/or instructors reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or instructors reserve the right to turn clients away if they do not have the correct medical clearance.

5. Class Packs are valid for 12 months from purchase date. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. 

6. Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

7. Gift cards can be used for Pilates classes and products at The Vive. They are not redeemable for cash and are non transferable. The Vive does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final and in accordance with the Australian Competition and Consumer Commission.

All cancellations are to be made 10 hours prior to class. If you cancel before the 10 hour window you will get your pass credited back to your account. A late cancel or no show in class within this 10-hour timeframe will result with a loss of session. Unlimited Members will be charged a $10 cancellation fee within the 10-hour time frame. 

Cancellation fees will be applied 24 hours after the class.

Includes:

• 2 Classes a week

1. All Memberships operate on a 7 day autopay schedule from the credit card stored in Mindbody (a secure system). Payment will continue unless notified (see Termination Policy below).

2. Memberships will continue with scheduled autopays unless The Vive is notified of a termination request in writing (see Termination Policy below).

3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.

5. Unlimited members will incur a $10 fee for all classes they’re marked absent or they cancelled within 10 hours of class. 

7. Failed Membership payments will incur a $10 fee for every day the payment fails to process. This fee will be processed as a debit on the clients MindBody account which will be processed with the Membership payment.

8. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients MindBody account, to be balanced within 7 days or the account will be terminated.

1. At least 1 week written notice is required for membership pauses suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period.

2. Suspensions are unlimited. Please email requests to thevive@hotmail.com.